Terms of Service

Service Provider:

The service provider is WeDieWithStyle, located in Poland, 05-074 Długa Kościelna, ul. Kochanowskiego 10e, operated by Aleksander Kamiński. Full company information, including registration numbers: NIP: 8222394587, REGON: 522742625.

Contact Information:

Our contact information, including phone number and email address, is available on our website.

Payment Processing:

The entity providing online payment services is Blue Media S.A.

Payment Methods:

• We accept credit card payments (Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro) Thru Paypal and Paynow.
• We accept bank wire thru Paynow (instantly) or directly thru banking which may take a few days to process.

Order Fulfillment Time:

The time to fulfill an order is counted from the moment of obtaining positive payment authorization. The current time for producing orders is less than 20 workdays.

Returns and withdrawals:

Right to Withdrawal Prior to Production:

• Consumers entering a distance contract have the right to withdraw without providing a reason.
• Withdrawal rights can be exercised only before the production phase of the order begins.
• Once production has commenced, withdrawal rights are forfeited due to the custom nature of our offerings.

Limitations on Returns and Exchanges:

• We specialize in bespoke, Made-to-Order (MTO) products tailored to individual preferences and sizes.
• Returns or exchanges are considered only when there's a verifiable error in production on our part.

Notification and Verification of Errors:

• If consumers identify potential sizing errors, they must send an email to costumes@wediewithstyle.com.
• This email should include:
  • Clear photographs showcasing the perceived mistakes, with a measurement tape used for reference.
  • A brief description detailing the discrepancy.
• Our team will review the submitted details for validation.

Validation and Outcomes of Returns:

• If the error is validated:
  • Consumers can opt to return the product and receive a full monetary refund. This refund will be processed within a week of us receiving and verifying the returned item's condition.
  • Alternatively, consumers can choose to have the item fixed or remade. Production of the replacement will commence within a week, unless our Customer Service (CS) department specifies a different timeline.

Return Shipping Compensation:

• We will compensate for the return shipping costs.
• This compensation will not exceed the original shipping cost associated with the order.

Return Conditions:

• Items being returned must be free from signs of physical wear. Any items showing wear will not be accepted for return.
• Monetary refunds or replacements will only be processed after we have received and verified the returned item's condition.

Communication with Customer Service:

• In specific cases, our Customer Service (CS) department may provide different instructions or timelines. Consumers should always refer to the most recent communication from CS when considering returns or replacements.

Personal Data Processing (RODO):

Detailed information about the processing of your personal data can be found in our Privacy Policy. We comply with all regulations concerning the protection of personal data (Rozporządzenie o Ochronie Danych Osobowych - RODO).

Delivery:

As we are tailor we do not hold stock. All orders are shipped after production which takes around 20 workdays. All orders are sent by courier. Details can be found on our website.

Acceptance of Terms and Conditions:

Before placing an order, you must accept these Terms and Conditions.